Privacy Policy
Last updated: January 1, 2025
Information We Collect
At KeyFlow VPN, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. We operate under a strict no-logs policy to ensure your online activities remain private.
Information we do NOT collect:
- Your browsing history or website visits
- Downloaded files or content accessed
- DNS queries or search terms
- Connection timestamps or session duration
- Your real IP address or location data
- Bandwidth usage or traffic content
Minimal information we collect for service operation:
- Email address for account creation and support
- Payment information (processed securely by Apple)
- Device type and operating system version for optimization
- Anonymous crash reports for service improvement
How We Use Your Information
The limited information we collect is used solely for:
- Providing and maintaining our VPN service
- Processing subscription payments and renewals
- Providing customer support when requested
- Improving service performance and reliability
- Complying with legal obligations when required
We never sell, rent, or share your personal information with third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your information:
- AES-256 encryption for all data transmission
- Secure server infrastructure with regular security audits
- Limited access to personal data on a need-to-know basis
- Regular security updates and vulnerability assessments
- Secure data centers with physical and digital protection
Data Retention
We retain personal information only as long as necessary to provide our services:
- Account information is retained while your subscription is active
- Payment records are kept for accounting and legal compliance purposes
- Support communications are retained for service improvement
- Anonymous usage statistics may be retained for service optimization
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Request data portability where applicable
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
We respond to all privacy-related inquiries within 48 hours.